Appointments at Rollomatic, The Rollomatic Group

The Rollomatic Group is pleased to announce the appointment of David Ducsai as Group Customer Experience Manager for the geographical area of North America. Ducsai will take over the operational management of the customer service team, field service, hotline, and parts & logistics teams for the range of Rollomatic and Strausak CNC tool grinding, peel grinding and laser cutting machines.

“We selected David Ducsai for this role based on his extensive experience in the management of customer service departments. His support-oriented approach and his strategic mindset will benefit our customer base, and such qualities are

key to further enhance the reputation of the two brands, Rollomatic and Strausak in North America,” says Eric Schwarzenbach, president of Rollomatic Inc. “David will be instrumental in managing and training of the service and logistics teams in their effort to successfully care for our large, satisfied customer base which we have built up over the last 30 years, and in maintaining our market position of building reliable and precise machinery. Our reputation is and will continue to be stellar and impeccable. The experience our customers make when interacting with our teams is a high priority for us.”

After establishing himself as a control technician, Ducsai translated these skills and expanded his career into field service management. He spent more than 20 years at a renowned large Japanese industrial equipment manufacturer as national field service manager where he demonstrated skills and aptitude to build and lead a service team that provides outstanding customer support. Ducsai repeatedly showed a high level of customer engagement as well as a very friendly and calm personality which is an invaluable asset in support. Ducsai’s hands-on understanding of all technical aspect in machines and equipment will greatly benefit the customer base.

Ducsai will also join the Group Management Team at Rollomatic/Strausak North America.

Rollomatic Inc., a subsidiary of Rollomatic Holding Switzerland, announces the appointment of Jason Hodgin as regional sales manager for several key manufacturing areas in the Southeastern and Central United States.

Rollomatic is a world-leading builder of CNC tool/cutter and peel grinding machines as well as laser cutting machines based in Le Landeron, Switzerland. Their North American headquarter is in Mundelein, Illinois with a state-of-the-art machine demonstration and customer support facility. Their sister company, Strausak Inc., is located in the same building.

“We selected Jason Hodgin for this role based on his extensive sales and manufacturing experience in the CNC cutting tool and machinery industry. His support-oriented sales approach and his strategic mindset will benefit the customer base, and such qualities are key to expanding the brand name and drive the ever-evolving new technologies of the company,” says Brian Twohey, national sales manager of Rollomatic Inc. “Jason’s impressive track record working for several renowned cutting tool and machine builders makes him a welcome addition to the sales team and we fully expect that his talents will support the profitable growth of our business.”

Prior to joining Rollomatic Inc., Hodgin spent 8 years with a Swiss manufacturer of tool coating equipment and 7 years with a global cutting tool manufacturer where he repeatedly demonstrated a high level of customer engagement and a very friendly and amiable personality which is an invaluable asset in sales.