GF Machining Solutions’ parts warehouse streamlines shipments

GF Machining Solutions’ North American parts warehouse operations in Indianapolis, Indiana, is a major component of the company’s focus on world-class customer service by improving access to parts and streamlining shipments.

The facility provides improved same-day order cutoff from 4PM Central Time to 8PM Eastern Time, adding almost half a workday to order placement hours. Close proximity to major shipping operations at the Indianapolis International Airport also ensures customers get the fastest possible service for critical parts.

Additionally, the warehouse employs the latest logistics technology such as dynamic inventory management and predictive intelligence to optimize part availability. By transitioning operations from the company’s previous parts warehouse in Woodridge, Illinois, customers have also realized freight shipment savings up to 70%. Standard freight ground shipments from the Indianapolis warehouse are free of charge as are orders from Meyrin, Switzerland, which are drop-shipped directly to customers’ locations.

The Central Indiana warehouse is just one component of GF Machining Solutions’ intensified commitment to unrivaled customer service and support. The company’s newly dedicated Service + Success Technology Teams have deep expertise and expanded capacity for every technology in the GF Machining Solutions product line. As a result, dedicated OEM technicians have further improved onsite response time and reduced mean time to repair (MTTR). Robust preventive maintenance programs also provide service to keep customers’ machines optimized and running.

In addition to GF Machining Solutions’ field personnel across the country, the company’s My rConnect cloud-based platform is a customer’s “easy button” for technical support. Now available with enhanced features, My rConnect provides unparalleled connectivity and support for all GF Machining Solutions machines. The My rConnect platform enables machine operators to contact GF Machining Solutions’ service and application engineering staff around the clock, who can then connect directly with the machine and analyze its functions and programming parameters. If machine connection is not an option, My rConnect can still be used with the GF Machining Solutions installed base available on a customized support platform.

The company also serves customers through its internal Customer Support Center Hotline service that provides dedicated support teams for GF Machining Solutions machines and technology with an 85% live response rate.

These refinements in logistics, advanced technology and national service personnel drive GF Machining Solutions’ allegiance to its customers with service and support they can count on.